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Hey, Moz followers. Welcome again to a different version of Whiteboard Friday. My identify is Meghan, and I am on the Studying crew right here at Moz. As we speak, I will discuss to you about harnessing the ability of suggestions in terms of content material iteration.
So one of many initiatives that I contribute to in my place right here is caring for our buyer assist middle, which we name the Assist Hub. For those who’re not conversant in the Assist Hub, that is the place we home all of our how-to guides, ideas and methods, workflows, and troubleshooting guides for the Moz instruments. I do encourage you to test it out when you’ve got a while later or when you’ve got questions concerning the instruments.
A key a part of sustaining the Assist Hub consists of gathering, monitoring, and implementing buyer suggestions, and this can be a essential part for us. Why is that? Nicely, as a result of we need to make certain that we’re offering high quality, useful content material to our clients. As well as, this course of permits our clients to seek out solutions to their questions rapidly and simply at any time. It does take a number of the elevate off our Assist crew as effectively by decreasing the variety of tickets that they obtain asking these very questions. So I will go forward and take you thru the method that we use to implement buyer suggestions, in hopes that you would be able to take it and apply it to your individual content material creation and upkeep methods.
