In February and March 2025, DHL queried 24,000 customers throughout 24 international locations as to their on-line purchasing habits and preferences. The survey, consisting of 70 questions, required respondents to have made not less than one on-line buy within the earlier three months.
DHL revealed the outcomes final week within the 78-page “2025 E-Commerce Developments Report,” its fourth such annual research.
Most respondents store way over as soon as each three months. Fifty-eight % browse for items and companies on-line not less than twice weekly.
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Per the DHL research, 91% of respondents now use their smartphones to buy, using not solely cellular browsers but additionally retailer apps and voice instructions.
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Costly and sluggish supply are respondents’ high two on-line purchasing frustrations, adopted by weak product descriptions, returns expense, and inadequate product pictures.
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When requested about their high enhancements to on-line purchasing, respondents cited free and quick supply, free returns, and higher product particulars.
